Developer Support Consultant
Esri Canada has an exceptional opportunity for a Developer Support Consultant to join our Developer Support Services team.
Reporting to the Manager, Developer Support Services, this role provides Tier 2 technical support for developer‑focused products and technologies, supporting customers, partners, and internal teams in the effective use of APIs, SDKs, and integration capabilities. This role independently manages moderately complex support cases, applies sound technical judgment to diagnose and resolve issues, and collaborates with cross‑functional teams to improve support quality and customer outcomes.
This role is fully remote within BC or Alberta.
About us:
Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics.
If you are passionate about making an impact in an organization that’s committed to creating a sustainable future, consider joining our team!
A Day in the Life of a Developer Support Consultant:
- Provide Tier 2 technical support for developer‑focused products, resolving moderately complex or escalated issues in accordance with established service‑level objectives.
- Analyze, troubleshoot, and diagnose customer issues related to APIs, integrations, configurations, and development workflows.
- Manage customer support cases end‑to‑end using approved case management systems, ensuring accurate, timely, and complete documentation.
- Reproduce reported issues in test or non‑production environments to support diagnosis, root‑cause analysis, and resolution.
- Liaise with Esri Inc. Support Services, Product Management, and Software Development teams to ensure escalated support requests, including defect and bug‑fix requests, are effectively managed, while working collaboratively with Esri Canada teams to ensure client needs are being met.
- Contribute to the creation and maintenance of knowledge articles, technical documentation, and internal support reference materials.
- Identify recurring issues, patterns, and support trends, and recommend improvements to support processes, tools, or documentation.
- Apply established support procedures, technical standards, and best practices to ensure consistent, high‑quality customer support outcomes.
What you bring to the team:
- Post‑secondary degree or diploma in Computer Science, Information Technology, Software Development, GIS, or related field.
- An equivalent combination of education and relevant experience may be considered.
- Minimum 3 years of relevant experience in either a technical support role or working with ArcGIS Developer products, with a strong working knowledge of Esri software products and associated technologies.
- Demonstrated ability to troubleshoot and resolve technical issues related to software applications, APIs, or system integrations.
- Proven ability to communicate technical concepts clearly to both technical and non‑technical audiences.
- Strong customer service orientation with the ability to manage multiple cases and competing priorities.
- Effective analytical and problem‑solving skills with attention to detail.
- Ability to work independently while collaborating effectively within a cross‑functional team environment in a fast-paced, evolving support setting.
- Working understanding of secure application usage and data privacy considerations when supporting customers.
- Working knowledge of ArcGIS Enterprise concepts and components, including portal‑based workflows, GIS server functionality, and deployment in on‑premises or cloud environments, is considered an asset.
- Bilingual proficiency (English / French) is considered an asset.
Compensation & Benefits:
At Esri Canada, we are committed to fair and competitive compensation. This role offers a base salary range of $73,700 to $87,500 annually, determined based on experience, skills, and internal equity. We regularly benchmark across a variety of positions, industries and levels to ensure we remain competitive in the market.
What Esri Canada offers you:
We prioritize our employees’ well-being and work-life balance. Our benefits include:
- Work from Home or hybrid work
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- Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:
- 3 weeks of paid annual vacation, increasing with years of service
- 50 hours of Paid-Time Off (PTO) for personal needs
- 32 hours of Summer Days
- Winter holiday office closure
- Comprehensive health benefits plan
- RRSP match increasing with years of service
- Training and development programs for professional growth
- Company perks including discounts on gym memberships, technology purchases and more.
- Company-sponsored events and social activities
- Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.
Esri Canada conducts recruitment through a formal interview process with authorized company representatives. We do not request payment, banking details, or personal financial information during recruitment stages. Employment offers are extended only following a structured interview process. Candidates are encouraged to apply exclusively through Esri Canada’s official career channels to ensure the authenticity of recruitment communication.
Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, an engaging work environment, and an outstanding benefits package with generous time-off. We value employment equity and will provide accommodations upon request at any stage of the hiring process. We appreciate all applications, but only those selected for an interview will be contacted. Our hiring process includes background checks as a condition of employment.