Credit and Collections Specialist
Esri Canada has an exceptional opportunity for a Credit and Collections Specialist to join our Accounting department on a 12-month contract.
Reporting to the Team Lead, Accounts Receivable, the Credit and Collection Specialist is responsible for performing business to business collection follow-up, administer customer credit, daily deposits and cash receipts, debit and credit notes, payment clearing and application.
This role is fully remote within Canada, with a preference for Toronto, Ontario.
About us:
Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics.
If you are passionate about making an impact in an organization that’s committed to creating a sustainable future, consider joining our team!
A Day in the Life of a Credits and Collection Specialist at Esri Canada:
- Perform business to business collection follow-ups on open receivables by telephone or e-mail in a professional manner.
- Interact with customers as appropriate to promote and maintain positive relationships.
- Administer customer credit by placing or releasing credit holds and work collaboratively with Customer Care and customer account owners in a timely manner.
- Reconcile customer accounts as required and working together with internal staff in resolving customer account related issues.
- Process and post daily deposit and credit card payments including clearing and application against outstanding invoices.
- Process and post debit and credit notes, process cheque requisitions for refunds and apply against outstanding invoices to clear customer accounts.
- Resolve open credits and customer deposits by working collaboratively with other departments or directly with customers, as appropriate.
- Create and maintain vendor masters in SAP.
- Create invoices for user conferences, marketing charges and other non-standard billing requirements.
- Perform any other duties as assigned or required by the Accounting Manager or Chief Financial Officer, in a timely and professional manner.
What you bring to the team:
- Minimum 3 years work experience in credit and collections
- Minimum 2 years work experience in accounts receivable administration
- University Degree in Business Administration or Accounting
- Certified Credit Professional designation with the Credit Institute of Canada
Additional Requirements:
- Effective verbal and written communication, negotiation and interpersonal skills.
- Knowledge of credit principles and best practices
- Attention to detail
- Ability to build rapport with customers and colleagues
- Self-motivated and enjoy working in a fast-paced, team environment
Compensation & Benefits:
At Esri Canada, we are committed to fair and competitive compensation. This role offers a base salary range of $63,500.00 to $75,400.00 annually, determined based on experience, skills, and internal equity. We regularly benchmark across a variety of positions, industries and levels to ensure we remain competitive in the market.
Esri Canada conducts recruitment through a formal interview process with authorized company representatives. We do not request payment, banking details, or personal financial information during recruitment stages. Employment offers are extended only following a structured interview process. Candidates are encouraged to apply exclusively through Esri Canada’s official career channels to ensure the authenticity of recruitment communication.
Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, an engaging work environment, and an outstanding benefits package with generous time-off. We value employment equity and will provide accommodations upon request at any stage of the hiring process. We appreciate all applications, but only those selected for an interview will be contacted. Our hiring process includes background checks as a condition of employment.